Satisfaction Guarantee
As stated on our Site and in our marketing materials, we guarantee that Attendees will be 100% satisfied with our events should they attend the entire event. Satisfaction is defined as the Attendees belief that we have delivered on what we have promised in promoting the event. If Attendees are not satisfied at the conclusion of the event after having attended the entire event, and they notify us in the manner described herein, we will refund their tuition to the event. Participants who are not satisfied with any event must, at the immediate conclusion of the event, verbally notify one of our staff members of their dissatisfaction. Unsatisfied Attendees must also turn in all of their course materials as well as their personal notes taken from the seminar. In some cases an Unsatisfied Attendee may be asked to submit a letter explaining their reasons for dissatisfaction. Any statements of dissatisfaction or requests for refunds received after 24 hours of the event will not qualify for this guarantee.
Note: A guarantee represents a promise about the quality of services delivered; if an attendee never experienced the services (i.e. attends the Seminar), the guarantee obviously does not apply. Further, the guarantee cannot be substituted or confused with the Cancellation Policy.
Cancellation Policy
Cancellations will be allowed subject to 10% administrative fees. For cancellations 30 days or less before the training, a 30% surcharge will apply, 15 days or less prior to the training there will be no refunds for cancellations yet a substitute delegate will be welcomed, date of cancellation is considered as the actual date of receipt of the written request.
Lucid Training preserves the rights to change the venue and/or the dates.
Audio/Visual Release
By participating in our events, Attendee understands that portions of the live events may be recorded in video and audio and/or captured in still and/or digital photographs. Attendee agrees that the Promoter and its assigns have the right and permission to use such recordings and photographs should they include Attendee’s name, likeness, voice, biographical details, testimonial, or photograph for marketing, advertising or any other purpose in any media or format, online and/or offline, now or hereafter without further compensation, permission, or notification to the Attendee. Attendee understands and agrees that all recordings from the Promoter’s events are the exclusive rights of the Promoter and Attendee does not ask for or expect compensation for the use of recordings or photographs in which Attendee appears or speaks. Promoter owns all rights of any audio, video, and/or photograph captured during the Promoter’s Seminar or at any of the Promoter’s other live events.
Confidentiality and Non-Compete
Attendee hereby understands that the tools, processes, strategies, materials and information presented in the Seminar are confidential, copyrighted, and proprietary to the Promoter and agrees not to record, duplicate, distribute, teach or train from the Seminar materials in any manner whatsoever without the express written permission of Promoter. Any unauthorized use or distribution of these proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.
Attendee Conduct
Promoter requires all Attendees to be respectful and professional to our staff, location hosts, speakers, and other attendees and their guests or families throughout the Seminar, even during non-scheduled downtime and breaks. Promoter reserves the right to ask Attendee and/or their guests to leave the conference room and Hotel immediately should they be deemed rude, uncooperative, unprofessional, intoxicated or in possession of alcohol or any illegal substance. In such case, the Attendee’s tuition/fees for the Seminar will not be reimbursed under any circumstances and they will not receive any future products, services or correspondence from Promoter. Attendee will also not receive any of our advertised bonuses or qualify for our satisfaction guarantee or any other written or implied guarantee.